Kastara Resort Ubud

Frequently asked questions

• Dining & Food
  • What breakfast options are available for guests at Kastara Resort Ubud?

    Dining begins with diverse morning meal selections served daily at the on-site Belantara restaurant.

    • Format: Guests can select from American, Asian, or Continental breakfast styles.
    • Price: Available for an additional charge of 200,000 IDR per person if not included in the room rate.
    • Dietary Options: Vegan and Gluten-free choices are provided upon request to accommodate specific needs.

    NOTICE: Breakfast service is strictly conducted between 07:00 and 10:30 daily at the main restaurant.

• Wellness & Spa
  • What specialized wellness treatments are offered at the Kastara Resort spa?

    The full-service spa provides a comprehensive menu of traditional and modern therapeutic services.

    • Body Treatments: Includes full body massages, body scrubs, facials, and foot baths.
    • Beauty Services: Professional manicures, pedicures, and hair treatments are available in dedicated treatment rooms.
    • Specialty Options: Couples massages and neck/back/head massage packages are designed for deep relaxation.

    NOTICE: Advanced reservations are required for all spa treatments to ensure therapist availability.

  • Are there dedicated spaces for meditation and daily yoga classes?

    Health-conscious travelers can maintain their routine through several wellness facilities integrated into the property.

    • Yoga: Daily classes are held in a serene environment to promote mindfulness and relaxation.
    • Fitness Centre: The gym is fully equipped and offers the services of a personal trainer.
    • Recovery: A spa lounge and relaxation area are accessible following any fitness or yoga session.

    NOTICE: Yoga classes may be subject to seasonal schedules and weather conditions.

• Rooms & Accommodation
  • Can guests enjoy a floating breakfast in their private infinity pool?

    Kastara Resort offers signature luxury dining experiences for guests staying in specific suite categories.

    • Feature: Artisanally crafted floating breakfasts are served directly in private infinity pools.
    • Views: These accommodations provide unobstructed stunning jungle views from the balcony or patio.
    • Privacy: Suites feature private entrances and soundproofing to ensure a romantic and secluded atmosphere.

    NOTICE: Floating breakfast service must be scheduled with the concierge at least 24 hours in advance.

  • What premium features are included in the guest rooms and suites?

    Every room is designed with luxury amenities to provide maximum comfort during a stay in nature.

    • Climate Control: All units feature individual air conditioning and a safety deposit box.
    • Conveniences: Rooms are equipped with an electric kettle, a desk, and a seating area.
    • Bathrooms: Features include a private bathroom with a shower, hair dryer, slippers, and premium bath sheets.

    NOTICE: Smoking is strictly prohibited in all non-smoking room categories to maintain air quality.

• Location & Transport
  • How close is Kastara Resort Ubud to major cultural landmarks?

    The property is situated in the Sambahan district, offering convenient access to local heritage sites.

    • Walking Distance: Karsa Spa and various rice fields are accessible within a 5-minute stroll.
    • Nearby SEO Landmarks: Ubud Palace (2 km), Saraswati Temple (2 km), and Threads of Life (2 km).
    • Museums: Neka Art Museum is 3.9 km away, while Museum Puri Lukisan is within 3 km.

    NOTICE: The resort is located 1 km from Tjampuhan's Sacred Hills, ideal for morning trekking.

  • What transportation options are available for airport transfers and local travel?

    Kastara Resort facilitates seamless arrivals and departures through coordinated transport services.

    • Airport Shuttle: A paid airport transfer is available to and from Ngurah Rai International Airport (41 km).
    • Public Transit: The Desa Visesa Ubud - Line 5 bus stop is located just a few moments from the entrance.
    • Parking: Complimentary private parking is provided for all guests without the need for a prior reservation.

    NOTICE: Airport transfer requests must include flight details and are subject to additional fees.

• Facilities & Amenities
  • Does the resort provide high-speed Wi-Fi and facilities for remote work?

    Guests can remain connected with modern digital infrastructure available throughout the resort grounds.

    • Connectivity: Free high-speed Wi-Fi is accessible in all guest rooms and public areas.
    • Workspace: Every room contains a dedicated desk and comfortable seating area suitable for laptops.
    • Support: The 24-hour front desk provides basic administrative assistance including document safety.

    NOTICE: Complimentary Wi-Fi speed is sufficient for video conferencing and streaming services.

  • What outdoor pool facilities are available for guest use?

    The resort features an expansive infinity pool designed to blend with the surrounding tropical landscape.

    • Amenities: The pool area is equipped with sun loungers, beach umbrellas, and complimentary towels.
    • Refreshments: A poolside snack bar and lounge bar serve drinks and light meals throughout the day.
    • Access: The outdoor swimming pool remains open all year for all resort guests.

    NOTICE: Diving is strictly prohibited, and children must be supervised by an adult at all times in the pool area.

• Check-in, Check-out & Policies
  • What are the standard check-in and check-out times at Kastara Resort?

    Arrival and departure procedures are managed efficiently to ensure a smooth transition for all visitors.

    • Check-in: Guests are welcomed from 14:00 with a complimentary welcome drink.
    • Check-out: Departure must be completed by 12:00 to accommodate incoming arrivals.
    • Express Services: Both Express and VIP check-in/out options are available for enhanced convenience.

    NOTICE: A valid government-issued photo ID is mandatory for all guests at the time of check-in.

• Family & Children
  • Are there specific facilities for families traveling with young children?

    Families are accommodated with several child-friendly amenities to ensure a comfortable stay.

    • Sleep: Cots and cribs are available upon request for infant guests.
    • Dining: The restaurant features a dedicated children's menu with healthy and appealing options.
    • Accessibility: The resort provides 100% wheelchair access and lift facilities for strollers.

    NOTICE: Baby-sitting services are not currently listed as a standard on-site facility.

• Nearby Attractions
  • What cultural activities and tours can be booked through Kastara Resort?

    The resort organizes various programs that showcase the rich Balinese heritage of the Ubud region.

    • On-site Classes: Guests can participate in Balinese cooking classes and traditional dance performances.
    • Outdoor Exploration: Guided walking tours, bike tours, and visits to Ubud Sari Coffee Luwak Agrotourism are available.
    • Entertainment: Evening entertainment and live music are frequently hosted within the resort common areas.

    NOTICE: External tours and bicycle rentals are subject to additional fees and third-party availability.

• Pets
  • Is it possible for guests to bring pets to the resort?

    Kastara Resort maintains a specific policy regarding animals to ensure the comfort of all residents.

    • Restriction: Pets are not allowed on the property or within the guest rooms.
    • Reasoning: This policy helps maintain the serene atmosphere and high hygiene standards of the wellness retreat.
    • Assistance: Contact the concierge for information regarding local professional pet boarding facilities.

    NOTICE: This no-pet policy is strictly enforced across all accommodation types and public spaces.